What
payment methods are accpepted?
You
can order from MartyRotella.com with a major credit card
(Visa, MasterCard, American Express and Discover), a Money
Order (US and Canada only) or with a Personal/Business Check
(3-5 days to clear before shipment occurs.) To order with
a check or money order, please CLICK
HERE and fill out our mail order form. If you would
rather purchase your order over the phone please CLICK
HERE
We use
a SECURE.COM VERIFIED SECURE SHOPPING CART so you can be
sure that your order information and credit card details
are secure. Sites protected by Secured.com SSL offer secure
communications by encrypting all data to and from web pages
located in a special folder.
How Do
I Place My Order Online?
1. Click
on where it says “Online Store”.
2. Customize
the item accordingly (For example a cd or a tape) and click
where it says “Add to Cart”. A prompt will appear
on the screen saying that the item has been successfully added.
3. You
can either continue shopping or if you are ready to check
out, click where it says “Check Out”.
4. When
you hit the check out button, you will receive a prompt that
says “This page contains both secure and nonsecure items.
Do you want to display the nonsecure items? Click on Yes.
(*NOTE* The nonsecure items are only the graphics on the page.
All of your order information and credit card details are
secure)
5. Fill
out all of your billing and shipping information. Make sure
when entering your credit card information that you enter
the EXACT BILLING ADDRESS that your credit card company has
listed for your account.
6. When
complete, hit the submit button, and your order has been submitted.
You will receive email confirmation of your order.
If I
have problems ordering online, what do I do?
These
are some of the most common solutions to ordering problems.
1. Make
sure to enter the exact billing address appearing on your
statement
2. Try
restarting your computer (that seems to work for many)
3. Try
on a friend's computer (this always works)
4. Order
with us TOLL FREE
5. Order
by mail with check or money order (US and Canada only)
Do you
offer your products wholesale?
We currently
offer wholesale ordering or bulk pricing in the US only. If
you are interested in ordering wholesale please contact
us and we will give you further information.
Do you
have a mail order catalog you can send to me?
We currently
offer catalogs and would be happy to mail you one if that
is your preference. Please contact us
here . Please include your full address and we will ship
one out to you. Please allow 7-10 days to receive.
If I
have problems ordering online, what do I do?
These
are some of the most common solutions to ordering problems.
1. Make
sure to enter the exact billing address appearing on your
statement
2. Try
restarting your computer (that seems to work for many)
3. Try
on a friend's computer (this always works)
4. Order
with us TOLL FREE
5. Order
by mail with check or money order (US and Canada only)
If I
have problems ordering online, what do I do?
These
are some of the most common solutions to ordering problems.
1. Make
sure to enter the exact billing address appearing on your
statement
2. Try
restarting your computer (that seems to work for many)
3. Try
on a friend's computer (this always works)
4. Order
with us TOLL FREE
5. Order
by mail with check or money order (US and Canada only)
Where
do you ship to, what are the rates, and how long will it take?
We ship
to anywhere in the U.S. and many countries Internationally.
Shipping takes 7-10 days for all orders in the US and an
additional 5-7 days to International destinations.
We currently
ship to the following countries – Antarctica, Argentina,
Aruba, Australia, Austria, Bahamas, Barbados, Belarus, Belgium,
Belize, Bermuda, Brazil, British Virgin Islands, Canada, Cayman
Islands, China, Denmark, Estonia, Faroe Islands, Finland,
France, Germany, Gibraltar, Great Britain, Greece, Hong Kong,
Hungary, Iceland, India, Ireland, Israel, Italy, Jamaica,
Japan, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal,
Russian Federation, Samoa, Spain, Sweden, Switzerland, Turkey
This is
a complete, current, and accurate list. If your country is
not listed, we do not offer shipping to your country.
SHIPPING
AND HANDLING RATES- DOMESTIC
USA: $2.95 for the first item and $2.00 for additional
items depending upon what your zip code is and the weight
of your order.
SHIPPING
AND HANDLING RATES- INTERNATIONAL
Canada/International: Prices vary depending upon what
zone you are in according to the USPS Letter Post zoning
chart. Calculations are made in the shopping cart. International
orders are sent out Air Mail.
To
calculate your total cost, you'll have to proceed through
the shopping cart (to the page before you enter your credit
card details). Choose the items you would like and enter
your shipping info and you will see the total for shipping
and the items combined before you are actually charged.
Prices are in U.S. dollars. Please consult your local
bank if you need currency conversion details for countries
other than the U.S.
Note:
Certain countries charge additional fees, such
as custom fees and independent carrier fees. Please contact
your local customs office or branch office of the U.S. Postal
Service to find out what kind of fees you can expect based
upon the type of merchandise you wish to order before placing
your order.
What is your return policy?
We will
gladly return/exchange any damaged, defective, or unopened
products within 30 days of your purchase. Please email us
at orders@martyrotella.com
to discuss issue. Please send the return/exchange back to:
Rotella
Productions, Inc.
97 Gordon Street
Ridgefield Park, NJ 07660
Also,
please explain what you would like to do (if exchanging,
please tell us what size/color/style/shirt you want or cd/tape
etc.) If you are returning multiple items please indicate
clearly what you are doing with each item.
For
exchanges of non-defective goods, please enclose a check
or money order for shipping and handling of $2.95 (USA exchanges
only) for first item and $2.00 for every additional item.
Also be sure to add any additional amount if you are upgrading
(for instance: exchanging a tape for a cd (add $5) .
If you
are exchanging and are out of the U.S., please email us
at orders@martyrotella.com
to discuss.
What is your privacy policy?
We do not rent, sell or distribute our customer base or
newsletter e-mails to anyone. Your privacy is important
to us and is completely guaranteed. When you give us your
e-mail, address or phone number during the ordering process
they are used for order confirmation purposes only.
Do you have a question that is not answered here?
Please contact us here.
